How to create an FTP user in cPanel

Overview

You can use this interface to create and manage your website’s File Transfer Protocol (FTP) accounts. FTP allows you to manage your website’s files.

Notes:

  • You can only access this interface if your hosting provider has enabled FTP services on your server.
  • You can use your cPanel account’s username and password to log in to FTP.
  • SSH File Transfer Protocol (SFTP) allows you to transfer files over a secure connection. For more information about SFTP, read our How To Configure Your SFTP Client documentation.
  • To view past FTP connections to your site, navigate to the Raw Access interface (cPanel >> Home >> Metrics >> Raw Access).

Add FTP Account

To create an FTP account, perform the following steps:

  1. Enter the desired username in the Log In text box.
  2. Enter and confirm the new password in the appropriate text boxes.

     

    Notes:

    • The system evaluates the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Some web hosts require a minimum password strength. A green password Strength meter indicates that the password is equal to or greater than the required password strength.
    • Click Password Generator to generate a strong password. For more information, read our Password & Security documentation.
  3. Enter the FTP account’s home directory.

    Notes:

    • The Directory text box defines the new FTP account’s top level of directory access. For example, if you enter example in the Directory text box, the FTP account can access the /home/$user/example/ directory and all of its subdirectories.
    • The system automatically populates this text box with public_html/domain.tld/account, where account represents the username that you entered in the Login text box and domain.tld represents the domain you selected in the Domain menu.

    Important:

    You cannot use symbolic links (symlinks) to upload data outside of this directory.

  4. Enter the disk space quota, or select Unlimited.

    Note:

    If your server uses the ProFTPd FTP server, you cannot use quotas. For more information, contact your hosting provider.

    Important:

    If an FTP account experiences problems with uploads, you may need to increase the Quota value.

  5. Click Create FTP Account. The new account will appear in the FTP Accounts table.

FTP Accounts

The FTP Accounts table allows you to manage existing FTP accounts.

Change Password

To change an FTP account’s password, perform the following steps:

  1. Click Change Password for the FTP account for which you wish to change the password.
  2. Enter and confirm the new password in the appropriate text boxes.

     

    Notes:

    • The system evaluates the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Some web hosts require a minimum password strength. A green password Strength meter indicates that the password is equal to or greater than the required password strength.
    • Click the Password Generator to generate a strong password. For more information, read our Password & Security documentation.
  3. Click Change Password.

Change Quota

Remember:

If your server uses the ProFTPd FTP server, you cannot use quotas. For more information, contact your hosting provider.

To change an FTP account’s quota, perform the following steps:

  1. Click Change Quota for the FTP account for which you wish to change the quota.
  2. Enter the disk space quota, or select Unlimited.
  3. Click Change Quota.

Delete

To remove an FTP account, perform the following steps:

  1. Click Delete for the FTP account that you wish to remove.
  2. Click the desired deletion option:
    • Delete Account — Remove the FTP account only. This will not remove the files that the FTP account’s home directory contains.
    • Delete Account and Files — Remove the FTP account and all of the files that the FTP account’s home directory contains.

      Warning:

      Only use this option with extreme cautionIf the FTP account that you delete can access the public_html directory, this option automatically removes the public_html directory and all of its contents, which will break your website.

    • Cancel — Do not delete the account.


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